So, I left around 9:30 am to run errands this morning. My husband was on the phone already at that time waiting to talk to somebody at J.P. Morgan about a problem with his credit card. When I came home almost 2 hours later, he was still waiting to talk to a customer service representative. He gave up at 11:30 am because he has better things to do and the phone battery was beginning to run out.
Why do companies do that? Put you on hold when it's quite obvious that nobody is going to answer the phone? I realize it's the holiday season and people have time off. Why not just put a notice on there saying that there's nobody available to help you and to call back after New Year's? Two hours really seems excessive to me.
2 days ago